Refund policy

Returns & Refund Policy

 

At MKCigars, we take pride in the quality of our products. Due to the nature of cigars and tobacco products, all sales are considered final except in the circumstances outlined below.

By placing an order with MKCigars, you agree to this Returns & Refund Policy.

Cigars & Tobacco Products

For health, hygiene, and safety reasons, we do not offer refunds or exchanges on cigars or tobacco products unless:

  • Your order arrives damaged during transit; or

  • You receive the incorrect item.

If your cigars arrive damaged or you receive the wrong product, you must contact us at info@mkcigars.com within 24 hours of delivery.

Your email must include:

  • Your order number

  • A description of the issue

  • Clear photographs of the damaged product(s)

  • Photographs of the packaging, if applicable

Unfortunately, we are unable to consider claims submitted after the 24-hour reporting period.

Returning an Approved Item

If your return request is approved, we will provide you with:

  • Return instructions;

  • A return shipping label (where applicable); and

  • The address to which the item should be returned.

Items returned without prior authorization will not be accepted.

For any questions regarding a return, please contact us at info@mkcigars.com.

Damaged or Incorrect Orders

Please inspect your order immediately upon delivery.

If your order is:

  • Damaged;

  • Defective; or

  • Incorrect,

please notify us within 24 hours so we can assess the issue and, where appropriate, arrange a replacement, exchange, or refund.

Refunds

Once we receive and inspect an approved return, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method.

Please note that your bank or credit card provider may require several business days to process and post the refund after it has been issued.

Accessories

If you are not completely satisfied with an accessory purchased from MKCigars, you may return it within 14 days of delivery, provided that it is:

  • Unused;

  • In perfect condition;

  • Returned with all original packaging;

  • Complete with all included parts and accessories.

Upon inspection, we may offer either:

  • A replacement;

  • Store credit; or

  • A refund, at our discretion.

Refunds apply only to the purchase price of the returned item. Original shipping and handling charges are non-refundable unless the return is due to our error or the item is defective.

Customers are responsible for arranging and paying for return shipping unless the returned item is faulty or we supplied the incorrect product.

Return Shipping

Before returning any item, you must contact info@mkcigars.com to obtain return authorization.

We strongly recommend using a tracked shipping service and obtaining proof of postage.

MKCigars cannot accept responsibility for returns that are lost or damaged during transit.

Customs, Duties & Import Restrictions

Customers are responsible for ensuring that imported products are permitted under the laws of their country.

Any customs duties, VAT, excise taxes, brokerage fees, or other import charges are the sole responsibility of the customer.

Refunds will not be provided for orders delayed, refused, abandoned, confiscated, or destroyed by customs authorities or because of unpaid import charges.

Contact Us

If you have any questions regarding this Returns & Refund Policy, please contact us:

MKCigars

Email: info@mkcigars.com